Desktop Fay

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Frequently asked questions

How do I update my billing information (credit card number, email address, etc.)?


Login to your MyCommerce Account, and update your payment details there. If you don't have a User ID and Password yet, click [Request Login/Password] there.

How do I cancel my subscription?


- Login to your MyCommerce Account, and cancel your subscription there. If you don't have a User ID and Password yet, click [Request Login/Password] there.
- Or contact Desktop Fay developer and ask to cancel your subscription.

Can I use it with Gmail account?


Unfortunately no. Here is why. Although your email account must not be Gmail, recipient accounts can be Gmail. Messages sent by Desktop Fay will be delivered to Gmail accounts.

How do I personalize email messages when sending to a mailing list?


You can use %FirstName, %LastName, %FullName, and %Email tags in the message text.

Is Desktop Fay secure in regard to sending/receiving emails?


Desktop Fay is as secure as the best email apps. It is using OpenSSL cryptography toolkit. You may need to check your email settings to make sure that SSL/TLS or at least STARTTLS connection security is enabled.